These terms apply to every promotion we run, including discount codes, partner offers and seasonal sales. A promotion's own terms, shown where it is advertised, apply as well. If the two conflict, the promotion's own terms take priority.
01Who can take part
Promotions are open to customers aged 18 or over unless stated otherwise. Some offers are only for members, new customers or customers of a partner, and will say so.
02Using codes and offers
- Enter codes in the basket before checkout. Codes cannot be applied to past orders.
- One code per order, and codes cannot be combined with the member price or other offers unless the promotion says they can.
- Offers apply only to the products and dates stated.
- Codes have no cash value and cannot be exchanged or transferred unless the promotion allows sharing.
03Partner offers
Some promotions are run with partner brands, such as offers for customers of a partner site. The partner may tell us that you are eligible, and we may tell the partner that an offer has been used, without sharing more than is needed. Partner products and services are provided under the partner's own terms.
04Fair use
We may withdraw an offer or cancel an order that uses one if we reasonably believe it has been misused, for example through fake accounts, reselling or automated redemption. If we cancel an order, we will refund any payment taken.
05Changing or ending a promotion
We may change or end a promotion early if we have to, for example because of an error or circumstances outside our control. We will not change a promotion in a way that disadvantages you after you have placed an order that used it.
06Refunds
If you receive a refund on a discounted order, the refund is the amount you actually paid. See our refunds policy.
This page was last updated on 1 October 2026. Back to top